2. Refund and Returns Policy
Effective Date: February 11, 2025
At GardentopVeta, we want you to be completely satisfied with your purchase. Our Refund and Returns Policy outlines how we handle returns, exchanges, and refunds. By purchasing from our website, you agree to the terms set forth in this policy.
1. Return Eligibility
We accept returns for most items within 30 days of delivery, provided that the products are in their original condition (unused, undamaged, and in the original packaging). Certain items, such as personalized products or clearance items, may be excluded from our return policy.
1.1 Non-Returnable Items
The following items are not eligible for return or exchange:
- Personalized or custom products
- Gift cards
- Opened or used products
- Clearance or sale items
2. How to Return an Item
To initiate a return, please contact our customer service team via email at info@gardentopveta.com or call (678) 555-0187. We will provide you with instructions on how to return the product, including a return shipping label if applicable.
2.1 Conditions for Returns
Items must be:
- In original, unused, and undamaged condition
- In the original packaging, including all parts, accessories, and documentation
- Accompanied by the original receipt or proof of purchase
3. Refund Process
Once we receive your returned item and verify that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
3.1 Partial Refunds
In certain cases, we may issue partial refunds if the returned product is damaged, used, or missing parts. The amount of the refund will be adjusted accordingly.
4. Exchanges
If you received a defective or incorrect product, we will offer an exchange for the correct item or a refund. If you simply change your mind, we will process an exchange for a different product or store credit, subject to availability.
4.1 Shipping Costs
You are responsible for return shipping costs unless the item was defective or an error was made on our part. We will provide a prepaid return label in cases of defective or incorrect items.
5. Damaged or Defective Products
If your product is damaged or defective upon arrival, please contact us immediately. We will arrange for a replacement or a full refund.
6. Cancellations
If you wish to cancel an order, please contact us within 24 hours of placing the order. Once an order is shipped, it cannot be canceled, but you may initiate a return once you receive the item.
7. Exchanges for Gifts
If you received an item as a gift and would like to exchange it, you may do so within 30 days of delivery. The gift recipient will need to contact us directly with the order number to process the exchange.
8. Contact Us for Returns or Exchanges
For assistance with returns, exchanges, or refunds, please contact our customer service team:
Phone: (678) 555-0187
Email: info@gardentopveta.com
Address: 1437 Forest Avenue, Chase, Kansas (KS), 67524
Website: gardentopveta.com
